Bilfinger UK's Service Support Department were awarded a contract to deliver a diverse range of technical services and support as our client was facing recruitment challenges which had resulted in a shortfall of internal in engineering expertise.
They needed 24/7/365 cover across their multiple sites nationwide, as their future and ongoing projects required engineering and support also which our service support packages were able to deliver.
We selected and supplied suitable individual service streams from our service support portfolio. We then identiﬁed and supplied a qualiﬁed and experienced engineer, as well as a project management and automation project framework team to support and integrate within the customer structure.
Our joined-up approach from our experienced resource pool allowed us to create a tailored package for the client, distributing knowledge and experience gained locally, thereby adding value across the board from operations and maintenance to capital projects.
This included the provision of our 27/4/365 service contract with 1st and 2nd line support, which ensured our client was able to contact us at any time to assist them. Our always on dedicated telephone helpline provided direct access to our Service Support Team who use a secure remote-access connection to diagnose and rectify any issues. If necessary an engineer was deployed to attend the site to resolve the issue directly.