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Client Portal: Up-to-date insight and time savings for BP and Delamine

Client:

BP Refinery Rotterdam and Delamine

Location:

Rotterdam and Delfzijl, the Netherlands


Scope:

BP and Delamine wanted a clear overview of all scaffolding in use in order to save time and costs.  'One of the main goals we want to achieve with the Client Portal is to make the internal clients more aware of the stand time and rental costs of the scaffolding. They didn't have that insight.' Says Norman Meerkerk of BP Raffinderij Rotterdam. 'In addition, the scaffolding coordinator spent a lot of time keeping records in excel. Yannic Richter of Delamine points out the problem at their site: 'A big challenge at our company is the plant layout with a high device density which means scaffolding regularly gets in the way. Many activities in and around the plant reinforce this. For this it is crucial to continuously know how much scaffolding is in the plant and exactly where these scaffolds are located.' 

Solution:

The Client Portal allows clients to view all relevant data surrounding their scaffolding construction projects. From dimensions and locations to photos of the scaffolding and costs. It also provides easy insight into the status time of the scaffolding. This approach increases the transparency and efficiency of Bilfinger's customers' scaffolding construction projects.

 

Application of the Client Portal promised to make our scaffolding usage easier and more insightful. Bilfinger certainly delivered on that promise. "

Yannic RichterService coordinator Delamine

Added value

  1. Real-time transparent information.
  2. Combine different activities on one scaffold. 
  3. Digital order processing. 
  4. Greatly improved management of scaffolding, and therefore lower rental costs. 
  5. Better overview of established KPIs. 
  6. Quick insight into financial agreements.
  7. Time savings.
Read the full case study

Bilfinger is continuously working to digitize processes around the service offering. Important steps have been taken in recent years in the area of scaffolding, which is part of our Digitalization and Innovation (D&I) strategy. One of the latest developments in digitalization at Bilfinger is the Client Portal Scaffolding. With the Client Portal, clients can view all relevant data surrounding their scaffolding construction projects. From dimensions and locations to photos of the scaffolding and costs. It also provides easy insight into the status time of the scaffolding. This approach increases the transparency and efficiency of Bilfinger's customers' scaffolding construction projects. 'It also contributes to cost savings because the digital tools prevent scaffolding from being on site unnecessarily long,' says Norman Meerkerk, Contract Management Engineer at BP. The possibilities and benefits of the Client Portal came into view when BP Refinery Rotterdam signed a new contract with Bilfinger. Among other things, it was agreed then to reduce the amount of scaffolding material at this site.

Exploring possibilities

'That is one of the main goals we want to achieve with the Client Portal. We want to make internal clients more aware of the standing time and rental costs of scaffolding. They don't have that insight now,' says Meerkerk. He emphasizes that BP only recently started using the Client Portal. 'We are now exploring the possibilities together with Bilfinger. But the first findings are very positive. For example, our scaffolding coordinator will soon no longer have to keep records in Excel. The same goes for Bilfinger. This will give the coordinator more time for other work.

Rollout of digital tools

In the coming months, BP and Bilfinger will start rolling out the digital tools. The program includes digitizing the administration of the hiring and hiring out of scaffolding via the Scaffolding App. There will also be a link with Bilfinger's financial administration system to add financial data, for example on the rental costs of scaffolding. The next step is to make greater use of dashboards via the Client Portal. BP can thus see exactly where scaffolding is located and what its status is. BP's internal clients will thus have immediate access to the entire scaffolding file, including photos, inspection reports and other relevant data.

Work on Delamine

Delamine is already a few steps ahead with the introduction and use of the Client Portal. In Delfzijl, the company produces ethylene amines. This substance is processed in numerous products, from tea bags to diapers and detergents. Yannic Richter works at Delamine as a service coordinator. He says, "A major challenge at our company is the plant layout with a high device density which means that scaffolding regularly gets in the way. Many activities in and around the plant reinforce this. For this, it is crucial to continuously know how much scaffolding is in the plant and exactly where this scaffolding is located.'

Easier and more insightful

A lot of maintenance is needed, just like at other continuous plants. Scaffolding is therefore constantly needed on the plant premises. And everything concerning scaffolding and insulation falls under Yannic's responsibility. 'Since July 2021, we have been using Bilfinger's Client Portal,' explains Yannic. 'Bilfinger offered this in their bid for our tender and I was very curious about it. Application of the Client Portal promised to make our scaffolding use easier and more transparent. Bilfinger certainly delivered on that.'


Less going into the factory

Yannic explains, "I am responsible for checking the scaffolding and receipts and the Client Portal has made that much easier.I can check scaffolding receipts more easily because I can open the corresponding photo in the Client Portal.So I don't have to go into the factory for each scaffold to check it on the spot, which is very convenient for me.It's also clear; I can extract almost all the necessary information, and the "search-and-filter" feature comes in handy a lot.I can see, for example, which scaffolding belongs to which order number.I also find it useful to have a complete overview of costs in a certain period.Or to see how many cubic meters of scaffolding have been built and how long on average they have been there. Unfortunately, this feature is not yet fully developed and still needs attention. What I find most useful is that I can report scaffolding directly from rental via the Client Portal.'
 

Time savings

Besides the convenience, Yannic finds the time savings a plus. 'It's hard to pinpoint exactly how much time it saves me. Sometimes I don't have much scaffolding and sometimes I have to go into the factory anyway. But I no longer have to do the on-site scaffolding check eight times out of ten, and I estimate that time saving to be about 5 to 10 hours per month. 'All in all, Yannick is very enthusiastic about the convenience and overview that the Client Portal offers. 'I absolutely recommend it. I experience many advantages and think the development will go even further. For example, in combination with a 3D scan of the factory.'
 

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